Cross Creek is an independently owned venture capital firm founded in 2006 & based in Salt Lake City, Utah. Cross Creek invests in leading venture-backed companies & venture funds. We seek exceptional outcomes by connecting public market expertise with venture investing. The firm has over $1 billion in assets under management.

Cross Creek is searching for a full-time Tech Administrator Administrator to provide support to users, manage company hardware assets, software programs and user accounts, & improve operational efficiencies. This role will report directly to the CFO and requires a robust technical foundation, high level of organization, and excellent communication skills to effectively coordinate various IT tasks and projects across the firm.

Key Responsibilities:

• Technical Support: Provide first-level support for IT-related issues, including troubleshooting hardware and software problems, and escalating complex issues to the appropriate external IT staff member.
• User Account Management: Create, update, and manage user accounts and permissions across various systems and applications, particularly the O365 Suite.
• Monitor Software Licenses and Renewals: Oversee and track the status of current software licenses and renewals. Collaborate with the Research and Finance teams to confirm the continued use and relevance of software programs.
• Evaluate and Recommend Software Solutions: Research, identify, and recommend new software solutions that can replace existing vendors or offer improved tools for the firm.
• Asset Tracking: Track and manage IT assets & warranties, ensuring accurate inventory and lifecycle management.
• Develop and Implement Business Continuity Plans: Review, update, and maintain comprehensive business continuity plans that ensure the organization’s ability to maintain essential functions during and after a disruptive event. This includes conducting risk assessments, identifying critical business processes, and establishing recovery strategies to minimize business impact.
• Support IT Budget Planning: Assist in the planning and allocation of the IT budget to meet the organization's technology needs.

Special Projects:

• Develop and Execute a Cloud Transition Project Plan: Create a comprehensive project plan, including a timeline, to manage the transition of all company files to the cloud.
• Administer Key Software: Attain expert-level proficiency and become ‘Power User’ for critical software applications.
• Onsite Support for Cross Creek Events: Serve as the on-site IT point of contact for external events.

Qualifications:

• Experience: Proven experience in a technical support or IT administrative role is preferred.

Skills:

• Strong understanding of IT systems, networks, and software applications.
• Proficiency in Microsoft Office Suite and other common business software.
• Ability to troubleshoot technical issues and provide effective solutions.
• Strong communication skills, with the ability to interact effectively with both technical and non-technical staff.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Self-motivated and innovative
• Able to thrive in a dynamic, fast-paced, smaller company environment
• Knowledge of IT security practices and data protection regulations is a plus.

Work Environment:

The position is in-person and based in our Salt Lake City office. Current authorization to work in the U.S. for minimum of 2 years. Cross Creek is unable to sponsor work visas currently.

If interested, please send your resume and cover letter to:

Jillian Sitka, [email protected]